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Privacy Policy

Last Updated : 28th August 2025

At Sierra Aerospace, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.sierraaerospace.in and purchase our products.

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By using our website, you consent to the practices described in this policy.

 

1. Information We Collect

We collect information you provide directly to us and automatically when you use our site.
 

a) Information You Provide:

  • Contact Information: Name, email address, phone number, shipping/billing address.

  • Payment Information: Credit/debit card details, email, etc. (Note: All payments are processed by our secure third-party payment processors PayU. We do not store your full credit card numbers on our servers).

  • Account Information: Username and password if you create an account on our site.

  • Communication: Any correspondence you have with us via email, contact forms, or chat
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b)  Information Collected Automatically:

  • Device & Usage Data: Your IP address, browser type, device type, pages you visit, and the time spent on those pages.

  • We may collect this through cookies and similar technologies to help us understand how our site is used and improve your experience.
     

2. How We Use Your Information

  • We use the information we collect for the following purposes:

  • To process and fulfill your orders for flight controllers, GPS modules, and other PCBs.

  • To send you order confirmations, shipping updates, and invoices.

  • To communicate with you about any upgrades to our products, services and  firmware's

  • To provide customer support and respond to your inquiries.

  • To improve the functionality and user experience of our website.

  • To prevent fraud and enhance the security of our site.
     

3. How We Share Your Information

  • We do not sell or rent your personal information to third parties.

  • We only share your information in the following limited circumstances:
     

a) Service Providers:

  • We share information with trusted third parties who assist us in operating our website, conducting our business, and serving you (e.g., shipping carriers like shiprocket, payment processors like PayU and website hosting provider Wix ).

  • These parties are obligated to keep your information confidential.
     

b) Legal Obligations:

  • We may disclose information if required to do so by law or in response to a valid legal request (e.g., a court order or subpoena).
     

4. Data Retention

  • We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. Order information is typically retained for at least 3 years for tax and warranty purposes.
     

5. Your Choices
 

a) Account Information:

  • You can review and update your account information by logging into your account on our website.
     

b) Marketing Emails:

  • We do not intend to send any marketing emails and Spam your inbox, therefore, you need not worry of unsubscribing to such emails. 
     

  • Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that doing so may affect the functionality of our website.
     

6. Security

  • We implement a variety of security measures, including SSL encryption, to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

  • While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
     

7. Children's Privacy

  • Our website is not intended for children under the age of 14. We do not knowingly collect personal information from children under 14.
     

8. Changes to This Privacy Policy

  • We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
     

9. Contact Us: If you have any questions about this Policy, please contact us at: info(@}sierraaerospace.in

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Privacy policies of our service providers can be found below: 

1) PayU - https://payu.in/privacy-policy/

2) Shiprocket - https://checkout.shiprocket.in/privacy-policy/

3) Wix - https://www.wix.com/about/privacy

 

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